I’ve been waiting now for nine days and counting. I’ve reached out three times due to a Replit bug that is not allowing me to roll back to a point; it’s just giving an error. I ended up rolling back quite a bit further and having to redo all my work because I was tired of waiting for ten days to hear back from support, even though I had an expedited ticket. I got everything fixed, but just wanted to see if I’m the only one that was struggling for that long, or if everyone’s been that backlogged, and if we know what the problem is or not. Certainly, for someone who spends over $3,000 a month vibe coding, it would be nice to get support that’s actually somewhat timely. I don’t know, maybe it’s asking too much….
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Yes. I was very frustrated with this early on. Took like 2 weeks during the new years time to get support to respond.
Yep. Sadly, since I couldn’t work for 2 weeks (going on 3+ weeks now - still no response) I used that time to “consider other options”. As much as I love(d) Replit. I think I’ll be happier going forward.
Cost was really getting to me, so was sloppy code; lack of tech support and being out of work for two weeks was the last straw.
I have no ill feelings for Replit and I wish them complete success, I really do.
very troubling to hear this. Is this a newm phenomenon?
Cannot share this experience. When I open a ticket I get a response nearly immediately or in a couple of hours every time, not matter what the topic was.
I am afraid I share this experience, too. I tell people that Replit is a great platform, but they should start using it with the expectation that there is near zero support, sadly.
- First, you get the unhelpful but incredibly delaying triage bot “Quinn”.
- After that, long periods of silence.
- After that, the message that your ticket is closed because that has been no activity
- After you have to manually reopen your ticket once or twice before actual help arrives.
- System generated “apologies” that responses are slower than usual → they are not, this has been like this for years now.
Seems to me that this a cheap way to force users to help themselves rather then give task/queu load the the help team.
That being said, once you do get through to the helo team, the responses are good and professional. I just cannot afford to wait almost two weeks to have my problems solved, so I have had to move 3 apps from Replit elsewhere sofar.
Fingers crossed, as I prefer working on Replit.
Unfortunately, yes. My background agent got “stuck” - a known replit bug - contacted support 9/16- got the automatic replies. Waited and finally heard and was given a “workaround” to try. It didn’t work. After several days of no ability to continue, I “paused” the tasks and was able to proceed. While it appeared that after I released the “pause” that my tasks were applied to Main, they weren’t. A weeks worth of tasks are now sitting in Limbo and I have no idea how to get them “reapplied” to Main so I can publish them. If anyone has any ideas, I’d appreciate hearing from you. I have jeapordized my launch and am now 10 days out.
I waited over 6 weeks after the Agent deleted critical files in my app including my Git backups and I had to rebuild and recover it all and then half way through the Agent did it again !! Then my database got messed up so i had to fix that to and it took me over 4weeks of none stop work cost me over $3,500 and after about 11 emails and 6+ weeks later support finally gave me a very unhelpful response and stated that the reason it took them so long to get back to me was simply just because none picked up the case 
And because of that the backups thats they store of your project were 100% gone because “no one picked up the case”. 
It all could of been avoided if they got back to me intime. But nope
So i know how you feel there support team is absolutely useless.