What is reasonable from Replit customer support? 10 days ago, I came to send my app from the dev environment to the outside world, for testing with users. However, turns out that every user logs in to the same account - so there is a catastrophic authentication issue, which may well see me in prison or bankrupt if I was to run with it! On the advice of the chat, that couldn’t solve the issue, I contacted Replit. Ticket was raised. A few days passed, I made a gentle request for an update. And then another few days, and another gentle request. No response came back still.
So I have my app, with a few hundreds dollars spent on it and a few hundred hours spent on it, sitting here - working well all but for the authentication, which renders it dangerous and useless….. There are no Replit SLAs, but what is it reasonable to expect here by way of timing for an update? And fixes?