Hi
I have tried several times to log a ticket using Get Help and sending emails to support@replit.com, but I do not get a ticket number nor an acknowledgement of my ticket. Its been 7 days with no responses from Replit and my project is blocked. Anyone, please guide me - am I using the right channels?
My background agent got “stuck” - a known replit bug - contacted support 9/16- got the automatic replies. Waited and finally heard and was given a “workaround” to try. It didn’t work. After several days of no ability to continue, I “paused” the tasks and was able to proceed. While it appeared that after I released the “pause” that my tasks were applied to Main, they weren’t. A weeks worth of tasks are now sitting in Limbo and I have no idea how to get them “reapplied” to Main so I can publish them. If anyone has any ideas, I’d appreciate hearing from you. I have jeapordized my launch and am now 10 days out.
I waited over 6 weeks after the Agent deleted critical files in my app including my Git backups and I had to rebuild and recover it all and then half way through the Agent did it again !! Then my database got messed up so i had to fix that to and it took me over 4weeks of none stop work cost me over $3,500 and after about 11 emails and 6+ weeks later support finally gave me a very unhelpful response and stated that the reason it took them so long to get back to me was simply just because none picked up the case 
And because of that the backups thats they store of your project were 100% gone because “no one picked up the case”. 
It all could of been avoided if they got back to me intime. But nope
So i know how you feel there support team is absolutely useless.
Same here, 7 days and no response.
Replit has a bug in the “machine configuration” settings, it keeps resetting by itself after publishing an app.
still get no help since more than a week