Hi
I have tried several times to log a ticket using Get Help and sending emails to support@replit.com, but I do not get a ticket number nor an acknowledgement of my ticket. Its been 7 days with no responses from Replit and my project is blocked. Anyone, please guide me - am I using the right channels?
My background agent got “stuck” - a known replit bug - contacted support 9/16- got the automatic replies. Waited and finally heard and was given a “workaround” to try. It didn’t work. After several days of no ability to continue, I “paused” the tasks and was able to proceed. While it appeared that after I released the “pause” that my tasks were applied to Main, they weren’t. A weeks worth of tasks are now sitting in Limbo and I have no idea how to get them “reapplied” to Main so I can publish them. If anyone has any ideas, I’d appreciate hearing from you. I have jeapordized my launch and am now 10 days out.