Credit Pack Purchase Declined — Same Google Pay Works for Core Subscription (Ticket #394864, #394878)

Bugs
1

I’m hoping someone from Replit staff can help escalate this, as I’ve hit a wall with support.

I have an active Core subscription paid through Google Play. When I try to purchase a credit pack, every payment method gets declined — I’ve tried multiple credit cards and Google Pay. My bank has confirmed there are no issues on their end and has whitelisted Replit’s site.

Here’s what proves this is a Replit-side bug: the exact same Google Pay account that successfully charges me monthly for my Core subscription is being declined when I try to buy a credit pack. The payment method clearly works for Replit — just not for credit packs specifically.

I’ve tried:

  • Multiple credit cards

  • Google Pay

  • Verified all billing addresses are correct

  • Confirmed with my bank (no blocks on their end)

Support (Ticket #394864 and #394878) responded suggesting I try a different card or check with my bank — but this doesn’t address the fact that Google Pay works for my subscription and fails only for credit packs. My site is currently affected and I need credits urgently.

Can a staff member please escalate this to the payments/engineering team? This appears to be a known issue based on other threads here. I’m happy to provide any account details needed to investigate.