Billing Issue: Ticket #424251 - Core Subscription Not Activated After Payment

Bugs
1

Hello,

I am experiencing a billing issue where my payment for Replit Core was successfully processed, but my account has not been upgraded to Core.

Support Ticket: #424251

Issue Details

  • Payment was successfully completed and the amount was debited from my account.
  • My Replit account still shows that I do not have an active Core subscription.
  • As a result, I am unable to access the Core features that I paid for.

Support Response

Support informed me that there is a known synchronization issue affecting some accounts due to the introduction of Razorpay alongside Stripe. According to the support team, switching between payment gateways may cause subscription status mismatches.

While I appreciate the transparency, my concern is that the payment has already been successfully received, yet the subscription remains inactive.

Impact

  • Unable to access Replit Core features.
  • Significant delay despite successful payment.
  • No clear timeline for resolution.

Request

I would appreciate if the Replit team could:

  1. Manually verify the payment associated with Ticket #424251.
  2. Activate the Core subscription on my account.
  3. Provide an estimated timeline for a permanent fix.

Has anyone else experienced a similar issue after paying for Replit Core through Razorpay or Stripe?

Thank you.

2

Replit Support - zero support! No one is replying to my mail. Very poor service and disappointed

3

I also have the same issue.
tried to pay with Apple Pay, got the sound of the payment, and then nothing happened inside Replit..
Currently stuck and can’t proceed with my project.

4

Thanks for commenting. It seems this may be affecting multiple users and not just an isolated case. I’ve been waiting several days for my paid Core subscription to be activated and am still awaiting a resolution from support. Hopefully the Replit team can address this quickly for everyone impacted.

5

I experienced the same issues, and my app was offline for four days! I was extremely disappointed with Replit. Support didn’t respond, and finally, on the fourth day, they manually activated my plan. It was very frustrating!

6

I’m having a similar issue. I’ve had it for a few months now. I paid for it on June 9, I got the core tier but a few days ago its gone and now shows as the free tier. I contacted support and got a response but it’s been almost 24 hours and it still hasn’t been resolved. If it does get reactivated, I hope I still have the money I had on it..