Hi everyone,
I’m posting here because I’m currently facing an issue with my Replit account and hoping someone from the team might be able to help or escalate.
I’ve been using Replit on the Core plan for the past few months, and my latest payment was successfully processed on February 28th / March 1st. However, a couple of days ago my account suddenly started showing that I’m on the Free tier, which immediately caused my live websites (including my portfolio) to go offline.
I contacted support and received a response confirming that:
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My Core subscription is active until March 30th
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The payment was processed successfully
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The issue is that my account is incorrectly showing as Free tier
The case was forwarded to another teammate to investigate.
Unfortunately it has now been over 24 hours, and my account still shows Free tier and my sites are still down and no resolution offered yet.
This is especially challenging because:
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My sites is currently offline for more than 48 hours
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I have calls scheduled tomorrow where I need my sites to be live
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Since the system shows Free tier, I also can’t access certain billing/support features
I’ve actually enjoyed using Replit for building and prototyping and have spent $200+ on the platform in the last couple of months, so I’m really hoping this can be resolved soon.
If anyone from the Replit team happens to see this or can help escalate internally, I would really appreciate it.
Or if someone has experienced something similar and knows a workaround or a way to migrate quickly to some other tool like Claude(Preferred), Emergent, Loveable etc, please do share so I’m not stuck waiting while my sites remain offline with no way to resolve and support remains inefficient.
Ticket - #312190
Thanks,
Ammar