I am currently working with a client to investigate the reason they are consistently receiving invoices totaling nearly $100 per day. We have sent 3 support tickets over the past 3 weeks with no answer.
Show data transfer of 100GB.
@kody-replit hey this seems like what happened to me, I think maybe we should add a warning about importing large amounts of data during development. I resolved this, per your recommendations to disable the 7 day retention of the snapshots since they are large amounts if data. I think there should be a warning when manipulating a large amount of data that there could be a large amount of charges based on how neon database works, it’s hard to understand for new users and it seems to be an issue that we keep running into, a simple prompt warning how constant changing of data and long term retention will run up a bill would easily fix this to avoid you guys getting stuck with huge database bills and having to correct invoices due to inexperience on how neon stores data. I had no idea either and it’s not like we want to blow the database usage out of wack. Just my opinion.
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That is a great idea, I have spent the last 5 days trying to find out what is going on. Lucky I found a reddit post that told me about History Retention. I am looking to see how I can get these invoice reversed.
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They definitely don’t allow granular control of this or enough warning lights. Lots of people have been surprised by it.
Just responded over email!
It’s one of those tough things where you probably don’t want a bunch of clutter for people who are more technical, but for people who have never worked with cloud resources or usage billing it makes sense that would be a blind spot. I wonder if there’s an elegant solution where you can self-identify as more technical or not for indicators like this?
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