URGENT: Core Subscriber - Production Broken 2+ Weeks - Support Not Responding

Deployments
1

My deployment at app.renttrend.coastwisemf.com has been down for over 2 weeks.

DATABASE_URL deployment secret keeps reverting to “syncing has been disabled”

causing 401 login failures in production.

I’ve sent 7 follow-up emails to support@replit.com - zero responses.

I’m a paying Core customer. This is unacceptable. How do I escalate this?

@ReplitStaff please help.

2

Hey there :waving_hand:

Sorry to hear you are having issues here and happy to help!

Can you please DM me your ticket number? Can route over to the right team as soon as I can!

3

Ticket # 195937

4

Thanks so much and flagged this with our support team internally!

Update: Team is looking into this and reached out via email :open_mailbox_with_raised_flag:

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