I’m writing as a nearly two-year Replit customer with over $30,000 in lifetime spend, and an active promoter of the platform.
My production application is currently fully offline due to a billing-system bug on Replit’s side, and I’m unable to work on it at all right now. As a result, all of my users have lost access entirely. This is a live, customer-impacting outage and right now my only option is to wait on an email ticket with no timeline.
I’m asking that this be escalated immediately to a team that can resolve billing-related incidents and restore service. The standard ticket flow isn’t appropriate for a total production outage that your billing system caused.
I’ve genuinely valued building on Replit and have recommended it widely. But I need to know there’s a path to real, timely support when something on your end takes my business offline.
Please advise on how this gets prioritized.
Their hosting billing killswitch is super agressive, if you miss a payment it doesn’t give you much time before they just give the not found error. You should use cloudflare in front of your apps to avoid killing your SEO because of this, always on will at least keep your static pages loading temporarily while you resolve it.
I have been hit by the same bug today over $10,000 in lifetime spent, hope they can sort this out as 3 live projects are being impacted on the same account with databases frozen and no way to unfreeze them even though there is no outstanding invoices.
Yeah I spent over $15k with them between 2024-2025 before I stopped using the service, I had them take down my site twice, it was flagged as fraud both times by the bank because the charges were $500 so after I approved it it was fine but the site went down immediately too for me.