How do I cancel?

Bugs
1

I signed up for an account on a promo but never used it. It’s now trying to charge me $204. How do I cancel?

I’ve tried to go into Settings > Account: Billing > Cancel subscription, but the Cancel button redirects to Stripe (after a modal popup), but there is nowhere to actually cancel my account. The help docs only redirect to the Enterprise help, and that doesn’t apply as it’s stating that I need to delete my business workspace, which is not possible on the personal account.

What am I missing?

2

You should be able to cancel in the Stripe portal, but to discuss the fee for not cancelling in time, you’ll likely have to get Support on the line.

3

Nope, there is no place to cancel the service in the Stripe portal. I can edit cards, change my details but nowhere to cancel or delete my account. I also cannot find a way to get Stripe support on the line. There’s no way to contact them directly from the site.