I recently had to change my password on Replit. When I did it locked me out of my Google SSO and has lost my respositores.
What makes it worse, is that Replit support are not responding to me or fixing it. This is a HUGE concern. There seems to be a big issue in their code when you change a password. It locks you out and you cannot access your projects again, plus get no support.
Are the @replit team going to sort this out? Or will Quinn and the other support just ignore me. I am try concerned that my projects are lost and that could be a huge issue.
Sorry to hear that… Are you sure it’s the same user? It might have created another user if you use another identification procedure? Even if the email is the same, I believe it’s sometimes considered as a new registration (using another identity provider).
Also… Quinn is AI Sometimes, conversations get to the point where Quinn says he’ll be looping in a coworker, but I’ve never been in touch with any humans working for replit support, unfortunately.
Has anyone ever managed to get any kind of support from @replit?
They do. Service levels neg a big wake up. With Mocha and other products now on the market they will suffer with client losses and shut down. Customer service is essential for business survival
Nope! Not working for replit (and I don’t think anyone from replit is actually very active on this forum, I’m afraid). I was just trying to help!
I noticed in the past (and fell into the trap!) that considering that your email address is an identifier of your user might be more of an assumption than a fact?
See below for the firebase authentication settings, for example, where you can choose to link accounts that use the same email, or create multiple accounts for each identity provider (why would you ever want to do this, I don’t know!
Sorry if my message was unclear: I was just suggesting you make sure you’re login in using the same identity provider (to mitigate the risk of being associated to a new account). Does that make sense?
Are you sure it’s the same user? It might have created another user if you use another identification procedure? Even if the email is the same, I believe it’s sometimes considered as a new registration (using another identity provider).
Sometimes, conversations get to the point where Quinn says he’ll be looping in a coworker, but I’ve never been in touch with any humans working for replit support, unfortunately.