Working an overnight shift, I find myself scrolling and reading whenever I get a chance. However, this update made me realize that Replit itself could benefit from some of the tools its own product offers.
For instance, users like @realfunnyeric, @Gipity-Steve, and @mark seem to be consistently active on the platform as community members (not trolls) who actively help others.
However, it can be challenging to assess users’ technical proficiency and whether they’ve completed the standard checklist of items that we, as regulars, are accustomed to.
I wonder if it would be beneficial for us to compile a concise information checklist for users who visit the forum seeking immediate feedback on specific technical issues.
This checklist could be implemented as a questionnaire tool within a Replit app that allows users to answer the questions we typically ask (in a workflow format). Once they provide their responses, they can share the results with us, streamlining the process for both parties.
Additionally, the app could direct users to the appropriate links for relevant material documents based on their input and provide access to the status page. It could also include the necessary support ticket information and prominently display it at the top of the forum to ensure users can easily access it without having to scroll through the discussion threads.
Furthermore, the app could include a contact list of known users and developers (excluding trolls to avoid confusion and ensure effective communication) along with tips and tricks.
It could also offer paid support options and provide profiles of the available support services.
By bundling all these features, we can consolidate the valuable assistance that community members provide without receiving compensation.
This initiative could be particularly useful for my auditing process, which was not well-received in the past.
I’m inviting the entire community to share their thoughts and conduct a temporary check to gauge its potential effectiveness.
In essence, we should create a dedicated user support post on the forum for users who encounter technical issues and express frustration with the overwhelming nature of discussions.
Then, they can simply create a post and notify the appropriate individuals, or they can learn to debug the platform-level aspects themselves.
I hope it’s received well.
I’m open to compiling as much as I can to feed it along if others are willing to contribute their expertise and possibly a little bit in cycles.
Tagging @FranciscoCM to see if they might want to ping it internally before I jump on toes.
Perhaps even a free no cost LLM agent chat to guide them for immediate response time.