# Replit Support - No responses from Get help and support@replit.com **URL:** \ **Category:** Bugs\ **Created:** [September 22, 2026, 2:01pm UTC](https://replit.discourse.group/t/replit-support-no-responses-from-get-help-and-support-replit-com/13523 "2026-09-22T14:01:43Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![ferabay-1](https://avatars.discourse-cdn.com/v4/letter/f/ba9def/32.png) [@ferabay-1](https://replit.discourse.group/u/ferabay-1)\ **Post date:** [September 22, 2026, 2:01pm UTC](https://replit.discourse.group/t/replit-support-no-responses-from-get-help-and-support-replit-com/13523/1 "2026-09-22T14:01:43Z")
Hi I have tried several times to log a ticket using Get Help and sending emails to **[support@replit.com](https://replit.com/chats/replit-support-lack-of-response-cnv_7mvwsay5yt8zjsv54x729wvnqv)**, but I do not get a ticket number nor an acknowledgement of my ticket. Its been 7 days with no responses from Replit and my project is blocked. Anyone, please guide me - am I using the right channels? ---
**Author:** ![BarbaraBraun](https://avatars.discourse-cdn.com/v4/letter/b/ecd19e/32.png) [@BarbaraBraun](https://replit.discourse.group/u/BarbaraBraun)\ **Post date:** [September 27, 2026, 1:22pm UTC](https://replit.discourse.group/t/replit-support-no-responses-from-get-help-and-support-replit-com/13523/2 "2026-09-27T13:22:16Z")
My background agent got “stuck” - a known replit bug - contacted support 9/16- got the automatic replies. Waited and finally heard and was given a “workaround” to try. It didn’t work. After several days of no ability to continue, I “paused” the tasks and was able to proceed. While it appeared that after I released the “pause” that my tasks were applied to Main, they weren’t. A weeks worth of tasks are now sitting in Limbo and I have no idea how to get them “reapplied” to Main so I can publish them. If anyone has any ideas, I’d appreciate hearing from you. I have jeapordized my launch and am now 10 days out. ---
**Author:** ![CarisAnne](https://yyz2.discourse-cdn.com/flex010/user_avatar/replit.discourse.group/carisanne/32/3125_2.png) [@CarisAnne](https://replit.discourse.group/u/CarisAnne)\ **Post date:** [October 15, 2026, 12:45am UTC](https://replit.discourse.group/t/replit-support-no-responses-from-get-help-and-support-replit-com/13523/3 "2026-10-15T00:45:21Z")
I waited over 6 weeks after the Agent deleted critical files in my app including my Git backups and I had to rebuild and recover it all and then half way through the Agent did it again !! Then my database got messed up so i had to fix that to and it took me over 4weeks of none stop work cost me over $3,500 and after about 11 emails and 6+ weeks later support finally gave me a very unhelpful response and stated that the reason it took them so long to get back to me was simply just because none picked up the case 🤯 And because of that the backups thats they store of your project were 100% gone because “no one picked up the case”. 🤨 It all could of been avoided if they got back to me intime. But nope So i know how you feel there support team is absolutely useless. ---
**Author:** ![3azzzeh](https://avatars.discourse-cdn.com/v4/letter/3/22d042/32.png) [@3azzzeh](https://replit.discourse.group/u/3azzzeh)\ **Post date:** [October 16, 2026, 4:23pm UTC](https://replit.discourse.group/t/replit-support-no-responses-from-get-help-and-support-replit-com/13523/4 "2026-10-16T16:23:23Z")
Same here, 7 days and no response. Replit has a bug in the “machine configuration” settings, it keeps resetting by itself after publishing an app. still get no help since more than a week